Return & Refund Policy

Thank you for your purchase. We hope you are happy with it. However, if for any reason you are not completely satisfied, you may return it to us. Please see below for more information on our return policy.

RETURNS

To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.

RETURN PROCESS

To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].

Your return shipment is free of charge in some cases. If you return an item and the reason for the return is not the result of an echorhil.com error, the cost of return shipping will be deducted from your refund.

We will process and ship your order within 1-3 days. If you wish to cancel your order, please do so before it is shipped; otherwise, you will not be able to cancel it once the order has shipped. The website does not limit the time to cancel an order—if the order is canceled before the shipping time, the order can be canceled.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

NOTE:

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If the goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Perishable items

● Intimates

● Gift cards

● Custom items

● Digital products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at Email: [email protected]